Skip to main content

Heroes For Humanity

Menu

Sales & Refunds Policy

1. Overview

At Heroes for Humanity (“we”, “us”, “our”), we strive to provide transparent and fair terms for all purchases made through heroesforhumanity.tv and affiliated online stores. This Sales & Refunds Policy explains how we handle all sales, cancellations, returns, and refunds. All orders are subject to this policy and our full Terms of Use.

2. Sales and Ordering

  • All purchases made on our site are subject to acceptance and availability.

  • Once an order is placed and payment is processed, the sale is considered final, except under the circumstances described below.

  • You will receive an email confirmation for each accepted order.

3. Digital Products or Services

  • For digital content (courses, video subscriptions, downloads, digital access, etc.):

    • Deliverables are made available immediately upon purchase or after account creation.

    • Because digital products are non-returnable and instantly accessible, refunds are typically not provided once access has been granted, unless required by law or at our discretion.

4. Physical Products (if applicable)

If you purchase merchandise (e.g., books, branded items, DVDs) from our online store:

  • Items must be returned within 30 days of delivery in unused condition and original packaging to qualify for a refund or exchange.

  • Sale or clearance items may not be eligible for refunds, only exchanges or store credit, unless required by law.

  • You are responsible for return shipping costs unless the return is due to our error (damaged or incorrect item).

5. Damaged, Defective, or Missing Items

  • If you receive a damaged, defective, or incorrect item, please contact our Customer Support team within 7 days of delivery with photos and order details.

  • We will assess the issue and may offer a replacement, refund, or store credit at our discretion.

6. Refund Processing

  • Approved refunds will be issued back to the original payment method.

  • Refunds typically take 5–15 business days to post to your account, depending on your bank or payment provider.

  • If you have not received a refund after this time frame, please contact our support team for assistance.

7. Subscription Services (if applicable)

  • For recurring subscriptions (e.g., premium access or membership services), cancellations must be made before the next billing cycle to avoid renewal charges.

  • Refunds for subscriptions are not guaranteed after renewal, but we will review requests on a case-by-case basis.

8. Cancellation of Orders

  • Orders for merchandise can be canceled before shipment. Once an item has shipped, cancellation is no longer possible.

  • For digital access, cancellations apply to future billing periods only and do not entitle the user to refunds for the current period after access has been granted.

9. How to Request a Refund

To request a refund:

  1. Email us at: Contact@heroesforhumanity.com (or a designated support address).

  2. Include your order number, date of purchase, and reason for the request.

  3. Our team will review and respond within 3–5 business days.

10. Exceptions & Discretion

  • We reserve the right to refuse returns or refunds that do not comply with this policy or are suspected to be fraudulent.

  • Certain jurisdictional consumer rights (e.g., local laws on digital goods) may override parts of this policy where applicable.